1.GREET PEOPLE 2.ACKNOWLEDGE PEOPLE 3.ASK PERMISSION 4.WAIT FOR YOUR TURN 5.BE KIND 6.HELP OTHERS 7. LISTEN ACTIVELY 8. SAY THANK YOU 9. MAINTAIN EYE CONTACT 10. BE GENEROUS 11. BE HONEST 12. EXCUSE YOURSELF 13. SAY SORRY 14.BE HUMBLE 15. BE PUNCTUAL